At Ivana Fleet, customer satisfaction is important to us. While we strive to provide high-quality travel accessories, luggage, and tech products, we understand that issues can occasionally occur. Please read our Returns & Refund Policy carefully before placing your order.

1. Eligibility for Returns

We accept returns only in cases where the product is received in a damaged, defective, or incorrect condition. To be eligible for a return:

You must notify us within 48 hours of receiving the item.

The product must be unused and in its original packaging.

You must provide clear photos showing the issue.

2. How to Request a Return

To initiate a return:

Email us at [email protected] with your order details, photos of the issue, and a brief explanation.

We will respond with return instructions if the case is eligible.

3. Return Approval

Once your return request is reviewed:

If approved, we will arrange for the product to be collected (where feasible), or provide alternate instructions.

We reserve the right to reject return requests that do not meet our conditions.

4. Refunds

We offer refunds only for approved returns under the following conditions:

Refunds are processed after we receive and inspect the returned item.

Refunds are made through a suitable method based on your location and will be communicated via email.

5. No Refunds or Returns for the Following

We do not offer refunds or accept returns in cases where:

The product was delivered correctly and is not defective

The issue was reported after 48 hours

The product was used, damaged after delivery, or no longer in its original condition

6. Exchanges

We currently do not offer product exchanges. If your item is eligible for return, you may place a new order for the correct product separately after the return is processed.

7. Shipping Costs

In eligible return cases, Ivana Fleet may bear the return shipping cost depending on your location and the situation. This will be clarified during the return process.

8. Contact Us

For questions about this policy or to begin a return request, please contact us:

Email: [email protected]